Toronto Home Cleaners

Service Terms & Conditions

1. Agreement to Terms

By booking or receiving services from Toronto Home Cleaners (“we,” “us,” or “our”), you (“the client”) confirm that you

have read, understood, and agreed to the following terms and conditions.

2. Cancellations & Schedule Changes

We reserve time exclusively for each client. To remain fair to our team and other customers, the following policies apply:

• More than 2 business days’ notice: No charge

• 24–48 hours’ notice: 50% of the scheduled service fee

• Less than 24 hours’ notice: 100% of the service fee

All cancellation fees are non-refundable. If an appointment is canceled, rescheduled, or missed after our team has

started traveling to or arrived at the property, the full service fee will apply.

3. Health, Safety & Pest Conditions

If our team encounters conditions that pose health or safety risks — including pest infestations, insect remains, or

contamination — we reserve the right to stop service immediately. The full service fee remains payable.

4. Service Pricing & Scope

Service pricing is based on the information provided at booking. Prices are flat service rates and apply only if the

property condition matches the description provided. We may adjust pricing or decline service if conditions differ.

5. Recurring Cleaning Plans

Recurring services are offered without long-term contracts. A minimum of one (1) week’s notice is required to cancel

future appointments. Promotional deep-clean upgrades are subject to minimum service completion requirements.

6. Cleaning Scope, Add-Ons & Exclusions

Standard services follow published package descriptions. Optional add-ons are available for an additional fee.

Biohazards, pest cleanup, hoarding conditions, and unsafe environments are excluded from all services.

7. Safety Standards

To protect our team, staff will not lift heavy objects, use ladders, or handle hazardous materials. Unsafe environments

may result in immediate service termination with full charges applied.

8. Equipment & Products

We supply professional-grade cleaning products and equipment. Client-provided materials are used at the client’s risk

and responsibility.

9. Property Access

Clients are responsible for providing safe and timely access. If access cannot be obtained, the full service fee will apply.

10. Pets

fee will apply.

Clients are responsible for securing pets. If a pet poses a safety risk, service may be discontinued and the full service

11. Damage Reporting

Any damage or loss must be reported within 24 hours of service completion. Claims submitted after this period may not

be reviewed.

12. Limitation of Liability

Liability for key replacement is limited to $100. Property damage liability is limited to ten times the service fee. We are

not liable for indirect or consequential damages.

13. Satisfaction Guarantee

If you are not satisfied, notify us within 24 hours and we will address concerns within 48 hours where applicable.

14. Refund Policy

Refunds are only issued for eligible cancellations made within the required notice period.